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Care Plans are a good starting point for designing patient facing communications. These plans include a series of general stages that align with a patient’s typical health journey.
In the Colorectal Cancer example noted above, the plan outlines seven clear steps or stages to the journey:
Prevention and early detection
Presentation, initial investigations and referral
Diagnosis, staging and treatment planning
Treatment
Care after initial treatment and recovery
Managing recurrent, residual or metastatic disease
End-of-life care
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For each of the stages, the Optimal Care Plan includes (1) patient symptoms, (2) proposed clinical investigations and (3) suggested patient communications. The suggested communications detailed here can be used to establish a patient facing communications plan.
Creating a procedure-based communications plan
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