The main role of the PEP Health ForPatientApp solution is to provide clinical and administration staff with the ability to deliver personalised communications to patients that align with their individual patient journey.
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Typically the communication suggestions are aligned with various stages of the patient journey and instruct the clinician on what topics need to be communicated with the patient to ensure they are fully informed about their journey. It is then the responsibility of the health organisation and clinical staff to ensure the that communication occurs.
Extracting the patient communication details from care plans
Care Plans are a good starting point for designing patient-facing communications. These plans include a series of general stages that align with a patient’s typical health journey.
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For each of the stages, the Optimal Care Plan includes (1) patient symptoms, (2) proposed clinical investigations and (3) suggested patient communications. The suggested communications detailed here can be used to establish a patient-facing communications plan.
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Generally, this information includes the timing of the communication and may also include a suggestion of the type of communications communication (phone call, message, document, video etc) that would be appropriate.
In addition to suggested communications collateral contained in Care Plans, many health organisations, clinicians and patient support groups (e.g. Cancer Council) have existing fact sheets and leaflets they regularly provide the patient.
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The communications plan is designed to provide an overview of how the patient is communicated with during their health journey. The plan should indicate what communications should be delivered, to who, and when.
A simple spreadsheet, for example below, can be used to organise content and to illustrate when it should be delivered to the patient.
Stage/ | Stage 1: Diagnosis | Stage 2: Pre-surgery | Stage 3: Surgery | Stage 4: Recovery | ||||||||||||||||||||||||||||||||||||
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Document |
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Video |
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Form |
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In addition to stage-based positioning of content, it is also important to document any timing relating to the delivery of the communications. Timing can be based on
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Establishing a clear communication plan is critical to ensure the ability to accurately create a procedure pathway in the PEP Health ForPatientApp solution.