| Table of Contents |
|---|
How an user can create a service Desk ticket?
User needs to follow the below steps to create Service Desk ticket:
...
Bug report, feature request, additional support request, Sales/Billing enquiry and other general enquiries can be reported.
...
Type | What does it mean? |
|---|---|
Bug Report | If the users have any problem with the app or dashboard, they can login a bug report using this option. |
Feature Request | If there is an additional feature request for the developed app or dashboard, it can be requested using this option. |
Additional Support request | If there are any additional support required, users can login ticket using this option. |
Sales/Billing enquiry | Ticket can be logged in for any sales/billing contract |
General enquiry | If the issue is not belonging to any of the above options, then the users can login ticket using the General enquiry option |
...
GDPR Requests | what does it mean? |
|---|---|
‘Send me a copy of my data’ GDPR request | The user who wants the copy of their personal data can login ticket using this option |
‘Delete my personal data’ GDPR request | The user who wants their personal data to be deleted can login ticket using this option |
'Other' GDPR request | If there are any other issues with respect to GDPR, then the user can login the ticket using this option. |
On selecting any of the above options, the user should fill all the required details which are necessary to address the GDPR issue.
...
How do we receive a Service Desk ticket?
Once the user creates a ticket using the above steps and click on “Send” button, a Service Desk ticket is created. This appears on the Service desk under “Open Issues” with the status “Waiting for triage”.
...