Content Comparison

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For each of the stages, the Optimal Care Plan includes (1) patient symptoms, (2) proposed clinical investigations and (3) suggested patient communications. The suggested communications detailed here can be used to establish a patient facing communications plan.

Establishing different communication types

Generally, this information includes the timing of the communication and may also include a suggestion of the form of communications (phone call, message, document, video etc) that would be appropriate.

In addition to suggested communications collateral contained in Care Plans, many hospitals, clinicians and patient support groups (e.g cancer council) have existing fact sheets and leaflets they regularly provide the patient.

Both the care plan and existing collateral can be included in the communication plan.

Creating a procedure-based communications plan

The communications plan is designed to provide an overview of how the patient is communicated with during their health journey. The plan should indicate what communications should be delivered, to who, and when.The best

A simple spreadsheet, example below, can be used to organise content and to illustrate when it should be delivered to the patient.

In addition to stage-based positioning of content, it is also important to document any timing relating to delivery of the communications. Timing can be based on

• Entering a stage

• Time after entering a stage

• Timing triggered via an Index Event (e.g admission date, surgery date)

• Time after and Index Event

Establishing a clear communication plan is a critical to ensure the ability to accurately create a procedure pathway in the ForPatientApp solution.