Check
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#1:Is the document/video published?
Check if the document/video in question is ‘Published’ or ‘Unpublished’. If ‘Unpublished’, change the document/ video status to ‘Published’ by editing it or clicking on the ‘Publish’ “Edit” or “Publish” icon, as shown below to publish the document/video.
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If changes mentioned above were executed, refresh the FPA dashboard/app and check if the you able to see the document/video now, if not perform Check-2.
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Refresh the dashboard and app to see if the document or video is now viewable.
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Check #2:Is the document/video used in a Procedure Rule?
And, is the same Procedure Rule used in the Procedure
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Pathway assigned to the
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Patient?
Open the document/ video that you need to troubleshoot and check if it is used in the patient’s (using the FPA) assigned pathway. It should show the patient’s assigned pathway in the ‘Pathways using this document’ card Patient’s assigned Pathway. You will find this in the “Pathways using this document” tab in the document/ video’s details page, as shown below.
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If the patient’s Patient’s assigned pathway Pathway does not show up in the card mentioned like above, open the Procedure Pathway tab and find the patient’s Patient’s assigned pathwayPathway.
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Next, view the details of the pathway Pathway and go to the stage Stage where the document/ video should have actually appearedbe. Check if there are any Procedure Rules first, if not, you need a create a new Procedure Rule that uses the document/ video in question to the patient’s Patient’s assigned pathwayPathway.
If Procedure rules Rules are present, check all the procedure rules Procedure Rules in that stage Stage to determine if any of these rules Rules use the document/ video in question properly.
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Click on the rule displayed Rule in that stage Stage to be redirected to view the Procedure Rule’s details page, there are two possible scenarios to check here -:
Is the procedure rule Procedure Rule using the correct document/video?
Is the procedure rule Procedure Rule triggered as intended?
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Rectifying Rectify any mistakes here and refresh the dashboard to see the patient’s Patient’s assigned pathway Pathway in the ‘Pathways “Pathways using this document’ card document” section in the document/ video’s details page.
Finally, if changes mentioned above were executed, refresh the app/Refresh the dashboard and app to check if the you able to see document/ video is now viewable. If you still can not find the document/ video now, if not raise a Service Desk ticket for resolution by the Liquid State team.
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