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Check #1:Is the document/video published?
Check if the document/video in question is ‘Published’ or ‘Unpublished’. If ‘Unpublished’, change the document/video status to ‘Published’ by editing it or clicking on the ‘Publish’ icon, as shown below.
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Refresh the dashboard/app to see if the document/video is now viewable.
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Check #2:Is the document/video used in a Procedure Rule?
And is the same Procedure Rule used in the Procedure Pathway assigned to the Patient?
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