The Liquid State Service Desk is a ticketing system that allows you to report bugs, request features, and more.
The Service Desk is available online at: https://liquidstate.atlassian.net/servicedesk/customer/portal/1
Liquid State Support hours are 9:30am - 4:pm weekdays, excluding public holidays (and other events where prior notice is given).
Whilst there are several types of tickets that you can create in the Service Desk, it is primarily a channel for bug reports.
Please note as per contracts LCC will manage level 1 support or end users of the solution. When submitting a bug report, you can indicate the priority of the issue as you see it.
To submit a ticket, you must first log in to the Service Desk.
The Service Desk is a product by Atlassian, the company that also provides the 'Confluence' wiki software used for project documentation.
So, your login details for the Service Desk are the same as your login details for the wiki.
The following guide assumes you are submitting a bug report. Other ticket types have a similar process with fewer fields to be filled. Other ticket types do not have associated Time to Response SLAs.
Your bug report will be submitted as a Service Desk ticket and assigned a ticket number, e.g. DESK-###.
When Liquid State respond to your ticket, you will be notified via email.
You can always log back in to the Service Desk to view the details and status of your ticket as it progresses.
The following guide assumes you are submitting a GDPR requests. Once you log in a GDPR request, the time frame to meet the GDPR requirements will be the SLAs for the request.
Your GDPR request will be submitted as a Service Desk ticket and assigned a ticket number, e.g. DESK-###.
When Liquid State respond to your ticket, you will be notified via email.
You can always log back in to the Service Desk to view the details and status of your ticket as it progresses