The main role of the ForPatientApp solution is to provide clinical and administration staff with the ability to delivery personalised communications to patients that align with their individual patient journey.
Clinically aligned communications
Optimal Care Plans, or Clinical Pathways, are typically used by clinical staff to provide supported, quality health care for patients undergoing treatment for specific conditions.
Care Plan examples:
While such plans are primarily concerned with ensuring clinical staff provide the right care at the right time, they also often contain suggestions about how and what should be communicated with patients about their journey.
Typically the communication suggestions are aligned with various stages of the patient journey and instruct the clinician what topics need to be communicated wth the patient to ensure they are fully informed about their journey. It is then the responsibility of the hospital and clinical staff to ensure the communication occurs.
Extracting the patient communication details from care plans
Care Plans are a good starting point for designing patient facing communications. These plans include a series of general stages that align with a patient’s typical health journey.
In the Colorectal Cancer example noted above, the plan outlines seven clear steps or stages to the journey:
Prevention and early detection
Presentation, initial investigations and referral
Diagnosis, staging and treatment planning
Treatment
Care after initial treatment and recovery
Managing recurrent, residual or metastatic disease
End-of-life care
For each of the stages, the Optimal Care Plan includes (1) patient symptoms, (2) proposed clinical investigations and (3) suggested patient communications. The suggested communications detailed here can be used to establish a patient facing communications plan.
Creating a procedure-based communications plan
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