The main role of the PEP Health solution is to provide clinical and administration staff with the ability to deliver personalised communications to patients that align with their individual patient journey.
Clinically aligned communications
Optimal Care Plans, or Clinical Pathways, are typically used by clinical staff to provide supported, quality health care for patients undergoing treatment for specific conditions.
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Typically the communication suggestions are aligned with various stages of the patient journey and instruct the clinician on what topics need to be communicated with the patient to ensure they are fully informed about their journey. It is then the responsibility of the hospital and clinical staff to ensure the communication occurs.
Extracting the patient communication details from care plans
Care Plans are a good starting point for designing patient facing communications. These plans include a series of general stages that align with a patient’s typical health journey.
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For each of the stages, the Optimal Care Plan includes (1) patient symptoms, (2) proposed clinical investigations and (3) suggested patient communications. The suggested communications detailed here can be used to establish a patient facing communications plan.
Establishing different communication types
Generally, this information includes the timing of the communication and may also include a suggestion of the type of communications (phone call, message, document, video etc) that would be appropriate.
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Both the care plan and existing collateral can be included in the communication plan.
Creating a procedure-based communications plan
The communications plan is designed to provide an overview of how the patient is communicated with during their health journey. The plan should indicate what communications should be delivered, to who, and when.
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