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Whilst there are several types of tickets that you can create in the Service Desk, it is primarily a channel for bug reports.

Please note as per comtracts contracts LCC will manage level 1 support or end users of the solution. When submitting a bug report, you can indicate the priority of the issue as you see it.

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So, your login details for the Service Desk are the same as your login details for the wiki.

How to: Submit a Service Desk Ticket for Bug Reports

The following guide assumes you are submitting a bug report. Other ticket types have a similar process with fewer fields to be filled. Other ticket types do not have associated Time to Response SLAs.

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