Check #1:Is the document/video published?
Check if the document/video in question is ‘Published’ or ‘Unpublished’. If ‘Unpublished’, change the document/ video status to ‘Published’ by clicking the “Edit” or “Publish” icon, as shown below.
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Refresh the dashboard and app to see if the document or video is now viewable.
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Check #2:Is the document/video used in a Procedure Rule?
And, is the same Procedure Rule used in the Procedure Pathway assigned to the Patient?
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Click the Rule in that Stage to view the Procedure Rule’s details page, there are two possible scenarios to check here:
Is the Procedure Rule using the correct document/video?
Is the Procedure Rule triggered as intended?
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Rectify any mistakes here and refresh the dashboard to see the Patient’s assigned Pathway in the “Pathways using this document” section in the document/ video’s details page.
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