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Check #1:Is the document/video published?

Check if the document/video in question is ‘Published’ or ‘Unpublished’. If ‘Unpublished’, change the document/video status to ‘Published’ by editing it or clicking on the ‘Publish’ icon, as shown below.

Refresh the dashboard/app to see if the document/video is now viewable.

Check #2:Is the document/video used in a Procedure Rule?

And is the same Procedure Rule used in the Procedure Pathway assigned to the Patient?

Open the document/video and check if it is used in the Patient’s assigned Pathway. This should show the Patient’s assigned Pathway in the “Pathways using this document” in the document/video’s details page, as shown below.

If the Patient’s assigned Pathway does not show like above, open the Procedure Pathway tab and find the Patient’s assigned Pathway.

Next, view the details of the Pathway and go to the Stage where the document/video should be. Check if there are any Procedure Rules first, if not, you need a create a new Procedure Rule that uses the document/video to the Patient’s assigned Pathway.

If Procedure Rules are present, check all the Procedure Rules in that Stage to determine if any of these Rules use the document/video.

Click the Rule in that Stage to view the Procedure Rule’s details page, there are two possible scenarios to check here -

  1. Is the Procedure Rule using the correct document/video?

  2. Is the Procedure Rule triggered as intended?

Rectify any mistakes here and refresh the dashboard to see the Patient’s assigned Pathway in the “Pathways using this document” section in the document/video’s details page.

Refresh the app/dashboard to check if the document/video is now viewable. If you still can not find the document/video, raise a Service Desk ticket for resolution by the Liquid State team.