Page Comparison

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Typically the communication suggestions are aligned with various stages of the patient journey and instruct the clinician on what topics need to be communicated with the patient to ensure they are fully informed about their journey. It is then the responsibility of the hospital health organisation and clinical staff to ensure the communication occurs.

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In the Colorectal Cancer example noted above, the plan outlines 7 clear steps or stages of the journey:

1. Prevention and early detection

2. Presentation, initial investigations and referral

3. Diagnosis, staging and treatment planning

4. Treatment

5. Care after initial treatment and recovery

6. Managing recurrent, residual or metastatic disease

7. End-of-life care

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For each of the stages, the Optimal Care Plan includes (1) patient symptoms, (2) proposed clinical investigations and (3) suggested patient communications. The suggested communications detailed here can be used to establish a patient facing communications plan.

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In addition to suggested communications collateral contained in Care Plans, many hospitalshealth organisations, clinicians and patient support groups (e.g Cancer Council) have existing fact sheets and leaflets they regularly provide the patient.

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A simple spreadsheet, example below, can be used to organise content and to illustrate when it should be delivered to the patient.

In addition to stage-based positioning of content, it is also important to document any timing relating to delivery of the communications. Timing can be based on

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