7.9 Data requests- Super Admin dashboard

Step 1: Log in to the dashboard

Select the Administration menu option from the menu panel on the left of the dashboard screen. Click on Data Requests from the drop-down on the menu panel on the left of the dashboard screen.

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STEP 2: Request for Copy of data/Request for data deletion

1. You will be able to create a copy of the data request or create a request for data deletion by clicking on the button “Create a copy of data request” / “Create a Deletion of data request” from the dashboard as shown in the below image.(Below image is an example for copy of data request)

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2. On clicking the above button, you will be able to select the dashboard user for whom you want to create this request for a copy of the data. Choose the “Select user” button now.

3. Select the user button that would display all the dashboard users for whom you can submit the request. You can select the user and click on “Add”.

4. You can now view the details of the dashboard user you selected and click on “Send to be processed” button.

5. All the processed requests can be viewed under “outstanding requests” with the user type and the hospital they belong to.

User Type can be displayed when you hover the mouse on the user type icon.

The hospital name is displayed for the Hospital Admin users and not for the Super admin users as Super admins won’t belong to any hospital.

6. you will have to submit a ticket request to send the data download request and data deletion requests to the data processor. This is done by clicking on the “Create a Ticket per request” and you will be able to create the ticket successfully.

7. Once the ticket is closed, you would receive an email regarding the same after which you can go ahead and close the ticket by clicking on “Ticket has been closed” button.

8. You can view all the closed requests in the “Closed requests” section. Once you move the ticket to be closed, the request is viewed in the “Closed requests” tab.

STEP 3: GDPR Contact details

The email address you enter here would be the email address you would receive the email notifications for all the Super admin dashboards.

Note: Only one super admin email address will be nominated for receiving GDPR notifications.It will be different for each hospital though.