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How a user can create a Service Desk ticket?
Users needs to follow the below steps to create a Service Desk ticket:
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Select this option to submit a bug report, feature request, additional support request, sales/billing enquiry, and other general enquiries.
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Type | What does it mean? |
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Bug Report | If the users have an issue with the app or dashboard, they can login a bug report using this option. |
Feature Request | If there is an additional feature request for the developed app or dashboard, it can be requested using this option. |
Additional Support Request | If there are any additional support required, users can log a ticket using this option. |
Sales/Billing Enquiry | A support ticket can be logged for any sales/billing contract. |
General Enquiry | If the issue is not belonging to any of the above options, then users can log a ticket using the General Enquiry option. |
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GDPR Requests | what does it mean? |
|---|---|
‘Send me a copy of my data’ GDPR Request | To access a copy of your personal data, log a ticket using this option. |
‘Delete my personal data’ GDPR Request | To request to delete your personal data, log a ticket using this option. |
'Other' GDPR Request | If there are any other issues regarding GDPR, then you can log a ticket using this option. |
After selecting one of the above options, fill in all the required details necessary to resolve the GDPR issue.
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How do we receive a Service Desk ticket?
Once you create a ticket using the above steps and click the “Send” button to submit your Service Desk ticket. This ticket will appear on the Service desk under “Open Issues” with the status “Waiting for Triage”.
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