2.3.2 Lost Password

Contents

1 STEP 1: Click on “Lost password”
2 STEP 2: Forgot Password
3 STEP 3: Verify the authentication code
4 STEP 4: Reset new password
5 STEP 5: Login with new password

This section outlines the lost password feature of the dashboard and how to reset the password for a Super Admin/Hospital Admin and Professional User.

STEP 1: Click on “Lost password”

On the login page of the dashboard, if you do not remember your password then click on the “Lost password?” link, as shown below.

STEP 2: Forgot Password

Clicking the lost password navigates you to the “Forgot Password” page where you need to enter your e-mail address to receive an authentication code. Click on “Submit”, as shown below.

STEP 3: Verify the authentication code

Enter the authentication code received sent to your phone number via SMS and click the “VERIFY” button.

STEP 4: Reset new password

Now you can enter your new password, and confirm the password. Click the “RESET” button to reset your account with the new password.

Note: Make sure your new password is between 8-30 characters and contains at least one uppercase letter, one digit and one special character.

STEP 5: Login with new password

Once you have reset your password, you will be directed to the dashboard login page where you can enter your email-address and new password, like shown in STEP 1. Another authentication code will be sent to your phone, make sure to verify your login as shown in STEP 2.